Where is your store?

We are based out of Pittsburgh, PA. We are an online store only. If you are from Pittsburgh or visiting and would like to find a physical store to go to please visit our list of stores in Pittsburgh to see many of the retail stores who sell our merchandise in the Pittsburgh area.

Do you ship outside of the U.S.?

At this time, we only ship within the USA. We will, however, ship to APO/FPO addresses.

How long will it take to process and ship my order?

We do our best to get your order out as soon as possible. Processing can take 1-3 business days. Standard shipping can vary depending on your location but is usually 2-9 business days. You can always contact us if you have further questions about your order.

What do I do if I’m having a problem with my cart or checking out?

If you have any problems at all don’t hesitate to call 1-800-231-4788 or email info@positivelypittsburgh.com and we will be happy to help resolve any problems.

How do I pay for my order? Is it secure?

We use PayPal, one of the most trusted online payment solutions. Because of this we have all of the same securities and payment fraud protection as PayPal.

Can I come pick-up my order?

No. We are an online store only. However, check out our list of stores in Pittsburgh to see a list of some of the great retails stores that carry our merchandise.